The Cancellation, Refund & Replacement Policy (referred to as the “Policy”) is applicable solely to products and/or services obtained through the website www.AVRigved Ayurveda.com or any other interconnected website (referred to as the “Website”) of Rigved Ayurveda, its subsidiaries, affiliates, and associates (collectively known as “us,” “we,” “our,” or “Rigved Ayurveda”). This Policy may be modified, reinstated, or altered by Rigved Ayurveda at its discretion from time to time. The Website serves as a platform for its visitors, clients, customers, etc., who are collectively and individually referred to as “you,” “your,” or “User,” to gain information about Rigved Ayurveda’s products and/or services and to avail of these products and/or services. Cancellation Policy Supplements You have the option to cancel an order for supplements placed on the Website at any time before the supplements are delivered to you. Once the supplements have been delivered, you will not be allowed to return the product or request a refund. However, if you receive a damaged, expired, defective, or incorrect item, or if parts of your products are missing, you can report the issue to Rigved Ayurveda for a replacement within 2 (Two) days of receiving the product. Please provide proper documentation/proofs in the form of images and/or videos to support your claim. You can contact us via email at info@AVRigved Ayurveda.com or call us at our helpline number 0000000000 to arrange for a reverse pickup. Our representative will visit your location, inspect the damaged order, and provide you with a new product as a replacement.
Rigved Ayurveda has the authority to cancel an order for a product or service at any time, due to unforeseen circumstances, solely at Rigved Ayurveda’s discretion. In such cases, a full refund will be issued for the cancelled orders, and the amount will be returned to the User’s original payment method. Payments made directly on the Website for services will be handled in accordance with the guidelines outlined in the ‘Refunds’ section below. For information regarding the rescheduling of services, please refer to the Scheduling Policy.
Refund & Replacement Policy:
Incorrect delivery of products
Supplements:
Missing items in your order
Orders for supplements can be cancelled at any point before delivery.
Orders for supplements can be cancelled at any point before delivery.
After the supplements have been delivered, users cannot return the product or request a refund. However, if you receive a damaged, expired, defective, or incorrect item, or if parts of your order are missing, you can request a replacement. To do so, please report the issue to Rigved Ayurveda within 2 (Two) days of receiving the product. Provide proper documentation and proof in the form of images or videos, and contact us via email at info@AVRigved Ayurveda.com or call our helpline number 000000000 to arrange for a reverse pickup. Our representative will visit your location to inspect the damaged order, and if verified, we will replace the product.
Please note that the replacement process will only begin after Rigved Ayurveda successfully verifies the products. The verification process may take up to 7 (Seven) working days from the time of pickup from your location.
To initiate a cancellation or refund request, users should follow these steps:
Provide your order details and all required information by calling us at 000000000.
Additionally, write to us at info@AVRigved Ayurveda.com to submit your request in writing.
Please note that refunds will only be processed to the original payment method used for the purchase. Refunds will only be issued for genuine and trackable cancellation requests.
Refund Timelines :
Refunds will typically be processed within 7 (seven) business days from the date of receiving a refund request.
All eligible cancellations will be refunded using the same payment method that was used for the original purchase.
The time it takes to process refunds depends on the turnaround times of banks and the guidelines provided by the Reserve Bank of India (RBI). Please note that these timelines may change periodically. “Business Days” refer to any day of the week when commercial banks in India are open for business, excluding Saturdays, Sundays, and public holidays.
For orders made with Cash on Delivery as the payment method, refunds will be made to your bank account via National Electronic Funds Transfer (NEFT). Please note that cash refunds will not be provided in such cases. It’s important to clarify that cash payments made without a valid system-generated receipt are considered invalid, and Rigved Ayurveda assumes no responsibility or liability for such cash payments. Rigved Ayurveda has not authorized any of its employees or agents to issue manual receipts.
To facilitate the refund process to your account, please send an email to info@AVRigved Ayurveda.com with the following updated
information:
Bank Account Number
IFSC Code
Account Holder’s Name
Please note that, in accordance with applicable law, Rigved Ayurveda will not be held liable for any delays in the refund process caused by factors such as delays by third-party affiliates (including banks), technical issues, and other circumstances beyond our control. Contact Us If you have any questions or concerns, please don’t hesitate to reach out to us: Phone: 000000000 Email: info@AVRigved Ayurveda.com You can also visit our website for more information: www.AVRigved Ayurveda.com
